This privacy policy describes how Nemesis EX (the "site" or "we") collects, uses, and discloses your personal information when you visit the site or make a purchase.

Collecting Personal Information

When you visit the site, we collect certain information about your device, your interactions with the site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this privacy policy, we refer to all information that can uniquely identify a person (including the information below) as "Personal Information." See the list below for more information on what personal information we collect and why.

Device information

• Examples of collected personal information: web browser version, IP address, time zone, cookie information, which sites or products you view, search terms, and how you interact with the site.
• Purpose of collection: to accurately load the site for you and to perform analytics on site usage to optimize our site.
• Source of collection: collected automatically when you visit our site using cookies, log files, web beacons, tags, or pixels.
• Disclosure for business purpose: shared with our processor Shopify.

Order information

• Examples of collected personal information: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: to deliver products or services to you, to process your payment information, arrange shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and, when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
• Source of collection: collected from you.
• Disclosure for business purpose: shared with our processor Shopify

Customer support information

• Examples of collected personal information: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
• Purpose of collection: collected from you.

Sharing personal information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

• We use Shopify to power our online store. You can read more about how Shopify uses your personal information here: https://www.shopify.com/legal/privacy.
• We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information we receive, or to otherwise protect our rights.
  
  

Using personal information

We use your personal information to provide our services to you, including: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you informed of new products, services, and offers.

Legal bases

In accordance with the General Data Protection Regulation ("GDPR"), if you are a resident of the European Economic Area ("EEA"), we process your personal data based on the following legal bases:

• Your consent
• The performance of the contract between you and the Site
• Compliance with our legal obligations
• To protect your vital interests
• The performance of a task carried out in the public interest
• For our legitimate interests, which do not override your fundamental rights and freedoms. 

Retention

When you place an order through the site, we will maintain your personal information for our records unless and until you ask us to delete this information. Refer to the section "Your Rights" below for more information on your right to data erasure.

Automatic decision making

If you are a resident of the EEA, you have the right to object to processing that is based solely on automated decision making (including profiling) that has legal effects concerning you or significantly affects you.

We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary refusal of IP addresses linked to repeated failed transactions. This refusal lasts for a small number of hours.
• Temporary refusal of credit cards linked to refused IP addresses. This refusal lasts for a small number of days.

Selling personal information

Our site does not sell personal information under any circumstance, unless forced by law.

Your rights

If you are a resident of the EEA, you have the right to access the personal information we hold about you, to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information below.

Your personal data is initially processed in Ireland and subsequently transferred outside of Europe for storage and further processing, including to Canada and the United States. See Shopify's GDPR whitepaper for more information on how data transfers comply with the GDPR: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the personal information we have about you (also known as the "right to know"), to transfer it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact information below.

If you wish to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that is downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you do not have to enter this information each time you return to the site or browse from one page to another. Cookies also provide information about how people use the website, such as whether it is their first visit or if they are a frequent visitor.

We use the following cookies to optimize your experience on our site and to deliver our services.

Cookies necessary for the functioning of the store

• _weg
  Used in connection with access to admin.
• _secure_session_id
  Used in connection with navigation through a storefront.
• cart
  Used in connection with shopping cart.
• cart_sig
  Used in connection with checkout.
• cart_ts
  Used in connection with checkout.
• checkout_token
  Used in connection with checkout.
• secret
  Used in connection with checkout.
• secure_customer_sig
  Used in connection with customer login.
• storefront_digest
  Used in connection with customer login.
• _shopify_u
  Used to facilitate updating customer account information.

Reporting and analytics 

• _tracking_consent
  Tracking preferences
• _landing_page
  Track landing pages
• _orig_referrer
  Track landing pages
• _s
  Shopify analytics
• _shopify_s
  Shopify analytics
• _shopify_sa_p
  Shopify analytics relating to marketing and referrals
• _shopify_sa_t
  Shopify analytics relating to marketing and referrals
• _shopify_y
  Shopify analytics
• _en
  Shopify analytics

How long a cookie remains on your computer or mobile device depends on whether it is a "persistent" or "session" cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please note that deleting or blocking cookies may negatively impact your user experience, and certain parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu. For more information on changing your browser settings or blocking, managing, or filtering cookies, you may consult your browser's help file or visit sites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the "Behavioral Advertising" section above.

Changes in policy

We may update this privacy policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email address] or by mail using the details provided below:

Nemesis EX, Sowetostraat 46, 2033CW Haarlem, Netherlands

Last Updated: 20 july 2023

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority at: https://ico.org.uk/make-a-complaint/]